If you are looking to return or exchange your order for whatever reason, we are here to help. We offer free returns or exchanges with in 30 days of purchase as long as the product is not used or washed and all the original tags/packaging is attached. You can return your product for store credit, a different product or a refund to the original payment method.
To initiate a return please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print the prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Refunds take approximately 5 business days to process.
Replacement products will be sent out as soon as the returned product is received and verified.
Products must be unused and unwashed in order to receive a refund.
If products are sent back without the original packaging or the tags are not attached there will be a 20% restocking fee applied to the return.
Please email firstname.lastname@example.org for any questions or concerns.